Hot Tub
FAQ/Policies

A Finger Lakes B&B Committed To Your Satisfaction

We look forward to welcoming you to the 1795 Acorn Inn located in beautiful Canandaigua, New York. We request that you read the policies of our elegant Finger Lakes B&B carefully – most importantly payment, cancellations, change of payment and check in policies. During the reservation request process you will be asked to check a box acknowledging your understanding of our policies prior to proceeding with a reservation request. Two-night minimum weekends May through October, Holidays, Holiday Periods and Special Events, three-night minimum Columbus Day, single weekend night by chance. The Barn Suite requires a two-night minimum year round.


Frequently Asked Questions at Our Finger Lakes B&B

What qualifies for Holidays, Holiday Periods and Special Events?

2015 Holidays, Holiday Periods and Special Events at our Finger Lakes B&B are as follows:
2/14/17 – Valentine’s Day
4/14 – 4/16/17 – Easter
5/26 – 5/29/17 – Memorial Day
6/30 – 7/4/17 – 4th of July
7/14 – 7/16/17 – Canandaigua Art & Music Festival
8/18 – 8/20/17 – Arts At The Gardens
9/1 – 9/4/17 – Labor Day
9/22 – 9/24/17 – Naples Grape Festival
10/7 – 10/10/17 – Columbus Day (Three Night Mimimum)
11/23/17 – Closed (Thanksgiving)
12/24 – 12/25/17 – Closed (Christmas)
12/29/17 – 12/31/17 – New Year’s

When I make a reservation online, what happens next?

You will receive a confirmation email almost immediately. The email will confirm your room, date(s) of stay, room rate and total cost. And, your credit card will get charged $25 for our cancellation fee. Your card will get billed for the Balance Due either 14 days or 30 days (Holidays, Holiday Periods, Special Events and some Packages) prior to your reservation.

What is your cancellation policy?

Fourteen days prior to the first day of your reservation at our Finger Lakes B&B. Thirty days for all Holidays, Holiday Periods, Special Events and for two or more rooms booked. Some Packages also carry a 30-day cancellation deadline.

How do I redeem a Gift Certificate?

Please include the Gift Certificate number in the Special Needs Section of the online reservation form. Or, if making the reservation via phone, please be sure to inform the Innkeeper. Failure to do so will result in your credit card automatically being billed for the total amount due. There is a $25 reprocessing fee.

When will my credit card get billed?

Your credit card will get charged immediately for a $25 cancellation fee. It will get billed for the Balance Due 14 days prior to your reservation. Thirty days prior for all Holidays, Holiday Periods and Special Events and some Packages. If you need to change your form of payment once it has already been charged, there is a $25 fee.

What if I want to pay with a check or cash?

Payment by check or cash is due within five days of booking and no less than 14 or 30 days prior to arrival.

Is there a fee to cancel?

Yes. $25 for cancellations received prior to the cancellation deadline (14 or 30 days prior to your reservation). Cancellation must be received in writing and may be sent to acorninn@me.com. You will receive a cancellation confirmation, just as you received a reservation confirmation. If you do not, please call our Finger Lakes B&B to confirm the status of your cancellation.

What if I need to cancel or change my dates of stay past the cancellation deadline?

It’s unfortunate and while we sympathize with you, your expectation should be to pay in full for the dates booked. However, if we are able to re-book your reservation, or a portion thereof, you will receive a refund for 80% of the re-booked portion. We are a small Finger Lakes B&B with only five rooms. Cancellations and changes to dates of stay greatly effect our business and while we can empathize with whatever one’s situation may be, we have to adhere to our policies to ensure fair and equal treatment for all our guests. No one person’s reason for canceling or changing their dates past the cancellation deadline is more deserving than anothers. If we are unable to re-book your room, regretfully you will be responsible for payment of your reservation in full.

Is the cancellation policy different if I want to book the entire Inn?

Yes. When booking the entire Inn, full payment is due at time of booking. Should you need to cancel, 50% will be refunded up to 60 days prior to the reservation date. Within 60 days prior, 50% will be refunded for any and all rooms that are re-booked.

What if I want to move my reservation?

You are welcome to move your reservation at any time before the cancellation deadline. Please send us an email to acorninn@me.com.

What is check in time?

Check in is between 3:00 and 5:00 pm.

What if I can’t make check in time?

We are happy to make special arrangements with you in advance of your stay. Just let us know and we will arrange our schedule around yours. If you don’t let us know, we may not be able to be here to personally greet you and check you in (which is our preference).

What if I am running late for check in?

Please call the Inn and let the Innkeeper know so that we can accommodate you. The Inn is locked at all times and we will need to make sure you have access. There is not someone at the Inn at all times so this is extremely important.

What if I want to check in early?

We are happy to check you in early, if we can. Because there is a cost for us associated with early check in, a $25.00 per hour fee will be added to your total. For early check ins, this fee will apply regardless of whether you arrive at your anticipated arrival time or later. Please do not stop by the Inn prior to 3:00 pm to see if we can get you settled early. We are usually cleaning and getting things ready up until 3:00 pm. If you think you may be in the area early, you are more than welcome to call to see if we can accommodate you.

What time is Check Out?

11:00 am. We are happy to accommodate a later check out if possible and if requested. If you do not have prior approval from the Innkeeper, a fee of $25 per hour or any increment of an hour will be charged to your credit card. It is extremely important for us, especially in the summer to turn rooms around expeditiously and thoroughly following all lengthy operating procedures. Cleanliness and maintaining our high standards is extremely important to us.

How do I get to your Finger Lakes B&B?

Please take a look at our Directions page. We have taken the time to provide directions from points North, South, East and West. Do not rely solely on your GPS as often times they do not function well in this area or they may take you down a road less traveled. It is suggested that you MapQuest directions ahead of time and that you bring a map. We are able to provide maps and directions for many local restaurants and attractions once you are checked into the Inn.

Do you allow children?

Children over 12 years old are welcome.

Do you allow pets?

Unfortunately no.

Do you allow smoking?

We allow smoking in designated outdoor smoking areas only. We do not allow smoking in our Inn.

Is there a charge for a third person in the Bristol or Barn Suite?

Yes. Our rates are based on double occupancy. There is a $35 per night charge to accommodate a third person. This fee includes additional amenities and towels, bedding on the extra bed, full breakfast and housekeeping.

What if we want to use the separate beds in the Bristol or Barn Suite but are only two people?

There is a nominal fee of $25 per night to make up the extra bed.

What if I only need single occupancy?

We will reduce the room rate by $10 per night for single occupancy.

Why is it difficult to reach someone on the phone?

Please understand, we would really love to be able to answer your call. And, if you leave a message, we will call you back… sometimes very quickly. However, unlike a hotel, there is not a person dedicated to a desk to answer the phone. Your Innkeeper is the only person that answers the phone and she is a very busy person. We have less than five staff members at the Inn who are mostly dedicated to cleaning. The rest of the responsibilities are many and the sole responsibility of the Innkeeper. Many times when the phone rings, the Innkeeper is serving breakfast, checking in guests, speaking to guests, on the other line, running errands, shopping for groceries or just simply taking out the trash. Please be patient and we promise you we will return your call.

What time is breakfast?

Coffee is out as early as 8:00 am and a full breakfast is served at 9:00 am. We seat the entire house together, family style. We bake the main entree which requires that we be fairly punctual. If you arrive late, your breakfast may be past the point of serving what we believe is acceptable and to our standards.

What if I can’t make breakfast but still want something to eat?

A Continental breakfast consisting of muffins, oatmeal, yogurt, fresh fruit and juice can be served as early as 8:00 am with 48 hour advance notice. If an even earlier breakfast is needed, we can leave items in the guest refrigerator for you. We are happy to prepare a separate breakfast specially for you. However, if we do not have advance notice, we may not be able to accommodate you as we do not have these items readily on hand. Freshness and the quality of food we serve is very important to us.

What if I choose not to make breakfast?

If breakfast is not your thing, let us know a minimum of 48 hours in advance and we will reduce your room rate by $10 per person.

Can we get Room Service?

Unfortunately we cannot accommodate requests for room service or to take our breakfasts to your room.  We do not have the facilities in the room to serve or eat breakfast.  Additionally, to provide room service to our high standards, we would need to hire additional staff as breakfast for ten is usually served by one.

What if I have special dietary needs/restrictions?

We are happy to accommodate any special dietary needs or restrictions as long as we are notified prior to your stay. There is a $5.00 per person, per day fee for dietary restrictions that require us to stray from our breakfast menus. Examples would be Vegan, Gluten Free, Dairy Free, Egg Free. Please also let us know of any food allergies.
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