1795 Acorn Inn Bed and Breakfast (Canandaigua, New York)

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One Bad Apple… A Bad tripadvisor.com Review

May 23, 2017 by Innkeeper

Well, there’s bound to be at least one bad apple in the bunch. I have often felt that tripadvisor reviews are a double-edge sword; an Innkeeper’s dream and nightmare. I have been fortunate in all these years to have wonderful reviews. I did have one bad review written some time ago and was successful in getting the guest to remove it. Her review was based on conversations between her husband and me. He did not accurately report back to her and said things that were not said. She was kind enough to remove it and it was quite the victory. I don’t imagine I will be that fortunate twice.

The issue for me with tripadvisor is that there is no one monitoring whether a review, good or bad is justified. It would be a horrific task. With so many wonderful reviews, one bad one certainly doesn’t spoil the whole bunch. Guests can tell what is valid and what is not. It’s actually good to have a bad one because then they believe the good ones more. What does hurt one’s business is the ranking. One bad review can drop your ranking significantly and it takes possibly hundreds to bring it back up. I guess I will find out. I have long thought that tripadvisor should have a mediation committee whose job isn’t to sensor reviews (free speech and all), but to determine if the complaint should affect the ranking. Here’s why…

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