Hot Tub
FAQ/Policies

A Finger Lakes B&B Committed To Your Satisfaction

We look forward to welcoming you to the 1795 Acorn Inn located in beautiful Canandaigua, New York. We request that you read the policies of our elegant Finger Lakes B&B carefully – most importantly payment, cancellations, change of payment and check in policies. During the reservation request process you will be asked to check a box acknowledging your understanding

of our policies prior to proceeding with a reservation request. In an effort to treat all guests fairly, we do hold our clients to our policies. Two-night minimum weekends May through October, Holidays, Holiday Periods and Special Events, three-night minimum Columbus Day, single weekend night by chance. The Barn Suite requires a two-night minimum year round.


Frequently Asked Questions at Our Finger Lakes B&B

What is your Privacy Policy?

When users elect to make online reservations, users are required to supply certain personal information. This information is used to verify your identity and secure your booking. We only utilize your email addresses in pre-stay and post-stay communication. The 1795 Acorn Inn will not disclose, share, sell or divulge your personal information, such as address, email, and telephone numbers to third parties, unless we have informed you, been authorized by you or are required to do so by law. We will maintain this information in accordance with our strict confidentiality standards.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

You may request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

What qualifies for Holidays, Holiday Periods and Special Events?

2015 Holidays, Holiday Periods and Special Events at our Finger Lakes B&B are as follows:
2/14/18 – Valentine’s Day
3/30- 4/1/18 – Easter
5/25 – 5/28/18 – Memorial Day
7/4/18 – 4th of July
7/20 – 7/22/18 – Canandaigua Art & Music Festival
8/17 – 8/19/18 – Arts At The Gardens
8/31- 9/4/18 – Labor Day
9/28 – 9/30/18 – Naples Grape Festival
10/5 – 10/8/18 – Columbus Day (Three Night Mimimum)
11/22/18 – Closed (Thanksgiving)
12/24 – 12/25/18 – Closed (Christmas)
12/28/18 – 12/31/19 – New Year’s

Reservations/Policies

When I make a reservation online, what happens next?

You will receive a confirmation email almost immediately. The email will confirm your room, date(s) of stay, room rate and total cost. And, your credit card will get charged $25 for our cancellation fee. The Balance Due will be charged either 14 days or 30 days (Holidays, Holiday Periods, Special Events and some Packages) prior to your reservation.

What is your cancellation policy?

Fourteen days prior to the first day of your reservation at our Finger Lakes B&B. Thirty days for all Holidays, Holiday Periods, Special Events and for two or more rooms booked. Some Packages also carry a 30-day cancellation deadline.

When will my credit card get billed?

Your credit card will get charged immediately for a $25 cancellation fee. It will get billed for the Balance Due 14 days prior to your reservation. Thirty days prior for all Holidays, Holiday Periods and Special Events and some Packages. If you need to change your form of payment once it has already been charged, there is a $25 fee.

What if I want to pay with a check or cash?

Payment by check or cash is due within five days of booking and no less than 14 or 30 days prior to arrival.

Cancellation

Is there a fee to cancel?

Yes. $25 for cancellations received prior to the cancellation deadline (14 or 30 days prior to your reservation). Cancellation must be received in writing and may be sent to acorninn@me.com. You will receive a cancellation confirmation, just as you received a reservation confirmation. If you do not, please call our Finger Lakes B&B to confirm the status of your cancellation.

What if I need to cancel or change my dates of stay past the cancellation deadline?

It’s unfortunate and while we sympathize with you, your expectation should be to pay in full for the dates booked. However, if we are able to re-book your reservation, or a portion thereof, you will receive a refund for 80% of the re-booked portion. We are a small Finger Lakes B&B with only five rooms. Cancellations and changes to dates of stay greatly effect our business and while we can empathize with whatever one’s situation may be, we have to adhere to our policies to ensure fair and equal treatment for all our guests. No one person’s reason for canceling or changing their dates past the cancellation deadline is more deserving than another’s. If we are unable to re-book your room, regretfully you will be responsible for payment of your reservation in full.

Is the cancellation policy different if I want to book the entire Inn?

Yes. When booking the entire Inn, full payment is due at time of booking. Should you need to cancel, 50% will be refunded up to 60 days prior to the reservation date. Within 60 days prior, 50% will be refunded for any and all rooms that are re-booked.

What if I want to move my reservation?

You are welcome to move your reservation at any time before the cancellation deadline. Please send us an email to acorninn@me.com.

Gift Certificate

How do I redeem a Gift Certificate?

Please include the Gift Certificate number in the Special Needs Section of the online reservation form. Or, if making the reservation via phone, please be sure to inform the Innkeeper. Failure to do so will result in your credit card automatically being billed for the total amount due. There is a $25 reprocessing fee.

Check In

What is check in time?

We respectfully request that you check in is between 3:00 and 5:00 pm.

What if I can’t make check in time?

We are happy to make special arrangements with you in advance of your stay. Just let us know and we will arrange our schedule around yours. If you don’t let us know, we may not be able to be here to personally greet you and check you in (which is our preference).

What if I am running late for check in?

Please call the Inn and let the Innkeeper know so that we can accommodate you. The Inn is locked at all times and we will need to make sure you have access. There is not someone at the Inn at all times so this is extremely important.

What if I want to check in early?

We are happy to check you in early, if we can. Because there is a cost for us associated with early check in, a $25.00 per hour fee will be added to your total. For early check ins, this fee will apply regardless of whether you arrive at your anticipated arrival time or later. Please do not stop by the Inn prior to 3:00 pm to see if we can get you settled early. We are usually cleaning and getting things ready up until 3:00 pm. If you think you may be in the area early, you are more than welcome to call to see if we can accommodate you.

Check out

What time is Check Out?

11:00 am. We are happy to accommodate a later check out if possible and if requested. If you do not have prior approval from the Innkeeper, a fee of $25 per hour or any increment of an hour will be charged to your credit card. It is extremely important for us, especially in the summer to turn rooms around expeditiously and thoroughly following all lengthy operating procedures. Cleanliness and maintaining our high standards is extremely important to us.

Directions

How do I get to your Finger Lakes B&B?

Please take a look at our Directions page. We have taken the time to provide directions from points North, South, East and West. Do not rely solely on your GPS as often times they do not function well in this area or they may take you down a road less traveled. Therefore, it is suggested that you MapQuest directions ahead of time and that you bring a map. We are able to provide maps and directions for many local restaurants and attractions once you are checked into the Inn.

Occupancy

Is there a charge for a third person in the Bristol or Barn Suite?

Yes. Our rates are based on double occupancy. There is a $35 per night charge to accommodate a third person. This fee includes additional amenities and towels, bedding on the extra bed, full breakfast and housekeeping.

What if we want to use the separate beds in the Bristol or Barn Suite but are only two people?

There is a nominal fee of $25 per night to make up the extra bed.

What if I only need single occupancy?

We will reduce the room rate by $10 per night for single occupancy.

Breakfast

What time is breakfast?

Enjoy our full breakfast at 9:00 am; coffee at 8:00 am. We seat the entire house together, family style. We bake the main entree which requires that we be fairly punctual. Hence, if you arrive late, your breakfast may be past the point of serving what we believe is acceptable and to our standards.

What if I can’t make breakfast but still want something to eat?

Enjoy a continental breakfast consisting of muffins, oatmeal, yogurt, fresh fruit and juice as early as 8:00 am with 48 hour advance notice. For breakfast needed before 8:00 am, a brown bag breakfast will be placed in the guest refrigerator for you. We are happy to prepare a separate breakfast specially for you. However, if we do not have advance notice, we may not be able to accommodate you as we do not have these items readily on hand. Freshness and the quality of food we serve is very important.

What if I choose not to eat breakfast?

If breakfast is not your thing, let us know prior to your credit card being charged for the balance due and will reduce your room rate by $10 per person.

Can we get Room Service?

Unfortunately we cannot accommodate requests for room service or to take our breakfasts to your room.  We do not have the facilities in the room to serve or eat breakfast.  Additionally, to provide room service to our high standards, we would need to hire additional staff as breakfast for ten is usually served by one.

Dietary Restrictions

What if I have special dietary needs/restrictions?

We are happy to accommodate any special dietary needs or restrictions as long as we are notified prior to your stay. Consequently, there is a $5.00 per person, per day fee for dietary restrictions that require us to stray from our breakfast menus. Examples would be Vegan, Gluten Free, Dairy Free, Egg Free. Please also let us know of any food allergies. Unfortunately we cannot accommodate dietary likes or dislikes but do please let us know and we will do our best.

Online Travel Agents (OTA’s)

What is an Online Travel Agent? 

Expedia.com, booking.com, bedandbreakfast.com, airbnb are all Online Travel Agents (OTA).  Often guests use OTA’s to research various lodgings or accommodations to get an idea for pricing and availability. But, not all B&B’s list all their rooms with every OTA. So often an OTA will say, “Last room left at this price.” Well that isn’t always correct. We recommend you book direct.

What is “book direct”?

Book direct is when you book directly through an establishment’s web site. Quite often you may receive better pricing, be able to view special value packages not being advertised on the OTA and speak directly with B&B owners.

What if I booked through an OTA but have to cancel?

Contact the channel you booked through to cancel your reservation. Consequently, many OTA’s do not offer cancelation policies similar to ours. For many sites, such as booking.com and expedia.com, you will be charged for a full night for cancellation, as opposed to only $25 had you booked direct.

Do lodging properties pay OTA’s commission?

Absolutely. Sometimes almost 20%. This additional costs sometimes necessitates raising prices. But book direct and you will more often than not receive the best possible price for your accommodations.

Miscellaneous

Why is it difficult to reach someone on the phone?

Please understand, we would really love to be able to answer your call. And, if you leave a message, we will call you back… sometimes very quickly. However, unlike a hotel, we do not have a person dedicated to a desk to answer the phone. Your Innkeeper is the only person that answers the phone. Her responsibilities are many. Often, when the phone rings, the Innkeeper is serving breakfast, checking in guests, speaking to guests, on the other line, running errands, shopping for groceries or just simply taking out the trash. Therefore, we request you be patient. We promise we will return your call expeditiously.

Do you allow children?

We welcome children over 12.

Do you allow pets?

Unfortunately no.

Do you allow smoking?

In designated outdoor smoking areas only. However, we do not allow smoking in our Inn.

 

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